Membership Associate
Part Time • Lutz, FL
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Training & development
About the Position
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:
- Positive, genuine, and passionate - self-motivated, eager to learn, enjoy interacting, helping others and sincerely care about the well-being of dogs and pet parents
- Possess exceptional interpersonal skills and are customer service focused with a willingness to deliver above and beyond levels of service as well as eager to seek opportunities to develop and contribute valuably
- You have 1+ years of related membership sales franchise experience in a similar role
- Sales experience and confidence (membership sales is highly valued!)
- Customer service experience (fitness franchise, membership franchise model or exceptional customer service experience)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness!
- Part-time or full-time hours available - ideally minimum of 20 or full-time with 30-40 hours per week.
- Reliable transportation
- Willingness to work in a smoke-free environment
- Must love all dogs!
Responsiblities:
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Ensure the safety of dogs and team members at all times
- Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!
NORTH STAR
We remove barriers so that people can love and connect with their dogs every day.
VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference
Job Types: Full-time, Part-time
Pay: $13.00 - $17.00 per hour
Expected hours: 20 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement including trainer and management
- We strive to develop our teams within, and our goal is to offer our Scenthound team all-stars long-term career opportunities
- Free services for your pup!
- Casual dress at work - branded t-shirt, jeans and sneakers
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift
Application Question(s):
- Have you worked in a dog-related business?
- Have you ever worked in a membership related business
Ability to Commute:
- Lutz, FL 33548 (Required)
Work Location: In person
Compensation: $13.00 - $15.00 per hour
(if you already have a resume on Indeed)
Or apply here.
We advocate for the health and well-being of dogs.
We are one team with one mission. We trust, respect and support one another.
We bring good energy to our work.
We believe in what we do.
We work with purpose. We are driven by a desire to make a positive impact.
In-house training, clear career path, attainable advancement.