Scenter Manager
Full Time • Naples, FL
Responsive recruiter
Love Dogs? Join the Pack!
Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!
About the Position:
Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!
About the Position:
The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.
Perks and Benefits:
- Competitive pay, performance bonuses
- Merit-based pay increases
- Paid Vacation and holidays
- Complimentary service membership
- Training and development; mentorship
- Energetic, fun-loving work environment
This position requires:
- Management experience
- Sales experience
- Customer service experience (retail, restaurant)
- Strength to lift up to 70 pounds; stamina to stand for long periods of time
- Reliable transportation
- Flexibility to work daytime, evening and weekend hours and transition across multiple locations in Naples
Who We Are Looking For:
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Sales Conversion, Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
Tasks:
- Drive membership sales through health and wellness education
- Maintain a knowledgeable team that prioritizes dog wellness and safety
- Provide leadership, guidance, and mentorship for the Scenter employees
- Drive employee development through leadership, training, and performance reviews
- Uphold quality standards through hands-on participation, employee audits, and training
- Promptly and accurately communicate information from upper management to your team
- Identify when/ where help is needed and provide assistance to keep Scenter on schedule
- Create an environment conducive to teamwork, open communication, and Scenthound values
- Manage client expectations; Resolve customer concerns
- Ensure the safety of dogs and team members at all times
- Adhere to Scenthound sanitary and cleaning practices
Skills and Abilities:
- Effective communication with team members and dog parents
- Leadership, coaching, mentorship
- Recruiting, hiring, and creating a happy and effective team
- Problem-solving
- Attention to detail
- Time-management – ability to make an efficient schedule
- Computer/ technology proficiency
- Accountability; hold oneself and others to a high quality of services
- Prior experience working with dogs is wonderful, but not required
Compensation: $20.00 - $25.00 per hour
(if you already have a resume on Indeed)
Or apply here.
We advocate for the health and well-being of dogs.
We are one team with one mission. We trust, respect and support one another.
We bring good energy to our work.
We believe in what we do.
We work with purpose. We are driven by a desire to make a positive impact.
In-house training, clear career path, attainable advancement.