Front Desk Associate/Customer Service
Part Time • South Tampa, FL
**Join the excitement behind the launch of a NEW dog grooming and wellness care business coming to South Tampa!**
Who we are:
Scenthound is a dog wellness & grooming concept, our goal is to keep dogs clean and healthy. We provide routine hygiene and wellness care, so dogs can live a longer, happier, & comfortable life! Our services include bath, nail clip, teeth brushing, ear cleaning, haircuts, and more.
Who We Are Looking For:
Who we are:
Scenthound is a dog wellness & grooming concept, our goal is to keep dogs clean and healthy. We provide routine hygiene and wellness care, so dogs can live a longer, happier, & comfortable life! Our services include bath, nail clip, teeth brushing, ear cleaning, haircuts, and more.
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for customer service and sales. A successful Front Desk/Customer Service Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
About the Position:
The Front Desk/Customer Service Associate is a key position at Scenthound, focused on providing exceptional service to every customer and dog, rebooking appointments, educating dog parents on the Scenthound concept and selling monthly memberships. Providing an excellent customer experience will be a priority!
This position requires:
- A visionary mindset, someone ready to embark on a new and fun journey at Scenthound South Tampa!
- Customer service experience required (pet, retail, restaurant is preferred)
- Sales experience and confidence selling monthly membership are highly desired
- A passion for dogs and dog health & wellness!
- Computer/ Technology proficiency
- Availability Monday through Saturday 8am-6pm (no evening or Sunday shifts)
- Attention to detail
- Time-management; Scheduling appointments efficiently
Perks and Benefits:
- Direct career growth path to Management positions (Assitant Manager) and additional options
- Competitive hourly base pay, PLUS tips
- Merit-based pay increases
- Complimentary service membership for your dog
- Flexible hours
Tasks:
- Educate consumers on the Scenthound Brand
- Confidence in selling monthly memberships based on the needs of each dog
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Follow up on daily sales leads for potential new members/dog parents
- Follow up with customers to book future appointments
- Greet customers and answer phone calls
- Manage customer profiles and records
- Handle cash and credit cards transactions
- Manage customer expectations; Resolve customer concerns
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the General Manager
- Effective communication with team members and dog parents (in person and on the phone)
Located at 3830 W Neptune St, Tampa, Fl 33629
Compensation: $14.00 - $19.00 per hour
(if you already have a resume on Indeed)
Or apply here.
We advocate for the health and well-being of dogs.
We are one team with one mission. We trust, respect and support one another.
We bring good energy to our work.
We believe in what we do.
We work with purpose. We are driven by a desire to make a positive impact.
In-house training, clear career path, attainable advancement.