Benefits:

Bonus based on performance
Competitive salary
Employee discounts
Free uniforms

About the Role

As a General Manager of Sales and Service, you will be responsible for driving memberships and other sales, leading a team, and creating an exceptional customer experience. This is an opportunity to grow with Scenthound, as we prioritize career development and offer clear advancement opportunities for top performers.

What You’ll Do

· Drive membership sales and revenue growth by educating customers on the benefits of routine hygiene for dogs

· Lead, train, and develop a high-performing sales and service team

· Build relationships with dog parents and engage the local community to increase brand awareness

· Ensure a safe and positive experience for customers, team members and dogs

· Manage daily operations to maintain efficiency, cleanliness, and service excellence

What We’re Looking For

· A proactive, results-driven leader with a passion for sales and service

· Someone who is coachable, adaptable, and eager to grow

· Strong interpersonal skills with the ability to motivate a team and connect with customers

· A commitment to dog safety and wellness

· Retail or membership-based sales experience is a plus

Why Join Scenthound?

· Competitive base salary (mid $50K range) plus incentive pay (total potential over $60K) based on clear performance indicators

· A fast-growing company with career advancement opportunities

· A supportive, mission-driven team dedicated to dog wellness

· Ongoing training and professional development

If you are a motivated leader who thrives on sales, leadership, service and making an impact, we want you on our team. Apply today and grow your career with Scenthound!

Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We provide membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.

We Live by these Core Values:

Dog First - We advocate for the health and wellbeing of every dog in our care.
One Pack - We are one company, one team, with one mission. We trust, respect and support one another.
Bring Love - We bring good energy to our work, and we do our job with loving intention.
Seek Growth - We believe. We learn. We grow.
Make a Difference - We work with a purpose and are driven by a desire to make a positive impact.

Perks and Benefits:

Incentive paid based on Key Performance Indicators and Competitive Base Pay
Annual pay increases based on performance
Paid training
Great work hours: closed Monday, close daily at 5:00, no evening work and closed on major holidays
Paid vacation
Growth opportunity: great leadership and teamwork experience
Complimentary grooming services for your pup

Position Skills and Requirements:

Membership or other sales experience (gym, studio, salon, etc.)
Management experience
Customer service experience
Effective communication with team members and dog parents
Leadership, coaching, mentorship - be the leader of our pack!
Outgoing, proactive and coachable
Accountability; hold oneself and others to a high quality of services
Recruiting, hiring and other management duties, and creating a happy and effective team
Service-oriented with problem solving, time management and scheduling skills and attention to detail
Computer/technology proficiency
Strength to lift larger dogs if needed; stamina to stand for long time periods