Sales & Front Desk Associate
San Diego
Sales & Front Desk Associate
Full Time • San Diego
Responsive recruiter
Benefits:
- 401(k)
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Who We Are
Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.
About the Position
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:
· Sales experience and confidence (membership sales is highly valued!)
· Customer service experience (retail or restaurant)
· Computer/ Technology proficiency
· A passion for dogs and dog health & wellness!
· Reliable transportation
· Willingness to work in a smoke-free environment
Who We Are Looking For
We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager!
Benefits
- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
- Total Compensation - $24-30/hr.
- Base pay is $18- $21 an hour.
- Can expect $6-9 additional per hour based on tips
- Opportunity for commissions incentives
- Medical benefits upon eligibility
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership
Tasks
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
- add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Compensation: $24.00 - $40.00 per hour
(if you already have a resume on Indeed)
Or apply here.
We advocate for the health and well-being of dogs.
We are one team with one mission. We trust, respect and support one another.
We bring good energy to our work.
We believe in what we do.
We work with purpose. We are driven by a desire to make a positive impact.
In-house training, clear career path, attainable advancement.