About the Position:

The client acquisition specialist is a key position at Scenthound, focused on reaching out to prospective clients, getting them excited about our care club, subsequently selling memberships and booking new appointments while providing exceptional service to every new client. This is a position that will start in a facility for at least 30 days with the opportunity to become remote with successful performance. The schedule is a choice of five 8/hr days from Wednesday to Sunday, or four, 10/hr days, from Thursday to Sunday.

Perks and Benefits:

Direct career growth path to Management positions (As. Manager, Manager) and additional options
Competitive hourly base pay, plus tips; sales bonuses
Medical, dental, and vision insurance benefits
Merit-based pay increases
Paid Vacation
Complimentary service membership

This position requires:

Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant but dog industry is a plus)
Computer/ Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful client acquisition specialist is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover!

Tasks:

Drive membership sales
Drive key performance indicators – net memberships per month and rebook ratio
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer – responsible for daily cash handling (while in scenter)
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable (while in scenter)
Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time-management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards

Flexible work from home options available.

(if you already have a resume on Indeed)